Who we are
This website is run by Lancashire Roller Shutters, based in Fulwood, Preston, Lancashire. We supply and fit garage doors, security shutters, awnings and pergolas. For the personal details you give us through this website or by phone or email, we are the data controller.
You can reach us at lancsrollerdoors@gmail.com or on freephone 0800 002 9623.
What we collect
We only collect what you choose to send us. When you use the quote form, that is:
- your name, phone number, email address and postcode
- the product you're interested in and any details you add, such as rough sizes or whether you want manual or electric
- any photos of the opening that you upload
If you ring or email us, we keep the details you give us so we can deal with your enquiry.
The postcode checker on our coverage map sends the postcode you type to postcodes.io, a free public lookup service, to work out roughly how far you are from Fulwood. We don't store the postcodes you check.
How we use it
We use your details to reply to your enquiry, arrange a free survey, give you a price and, if you go ahead, carry out and follow up the work. We don't sell your details or use them for marketing mail-outs.
Under UK data protection law, our lawful basis is that you've asked us to take steps before entering into a contract (a quote and survey), and then the contract itself if you go ahead. Where we need to keep records for tax or accounting, the basis is our legal obligations.
Google Analytics only runs with your consent, which you can withdraw at any time through Cookie settings.
Who helps us run the website
We use a small number of trusted services. Each one only receives what it needs to do its job:
- Wix hosts this website and receives and stores quote form submissions and uploaded photos for us.
- Google Fonts supplies the typefaces. Your browser requests them from Google, which sees your IP address.
- Google Analytics, provided by Google, counts visits to the site. Google only receives visit data if you accept analytics cookies.
- Elfsight displays our Google reviews on the homepage.
- OpenFreeMap and jsDelivr supply the map tiles and map software for the coverage map, which only loads when you scroll to it.
- postcodes.io looks up postcodes typed into the postcode checker.
- Google Maps is only involved if you click a link to open our location there.
Some of these providers may process data outside the UK. Where they do, they rely on the safeguards UK law requires, such as adequacy regulations or standard contractual clauses.
How long we keep it
We keep enquiry details only as long as we need them to deal with your enquiry and any work that follows, and to meet our legal and accounting obligations. If you don't go ahead, we delete your enquiry once it's no longer needed.
Cookies and storage
Cookies are small files a website can save in your browser. We keep their use to a minimum:
- Analytics cookies are only set if you accept them. One cookie remembers your choice. Google Analytics cookies are only set if you accept, we don't use advertising cookies, and we don't track you across other websites. You can change your cookie settings at any time.
- Our hosting provider, Wix, may set essential cookies needed to deliver the site securely and keep it working. These can't be switched off, because the site needs them.
- The reviews widget is loaded from Elfsight, which may store small amounts of data in your browser to display the reviews.
- The quote form saves what you've typed in your browser's session storage, so it isn't lost if you leave the page part-way through. It stays on your device and is cleared when you close the browser tab.
| Cookie | What it does | How long it lasts |
|---|---|---|
| ses_consent | Remembers whether you accepted or rejected analytics cookies. Strictly necessary, set by this website. | 6 months |
| _ga | Google Analytics: tells one visitor from another so we can count visits. Only set if you accept. | 2 years |
| _ga_<ID> | Google Analytics: keeps track of your current visit. Only set if you accept. | 2 years |
You can block or delete cookies in your browser settings at any time. If you block essential cookies, parts of the site may not work properly.
Your rights
You have the right to ask for a copy of the personal details we hold about you, to have them corrected or deleted, to object to or restrict how we use them, and to ask for them to be passed to you in a usable format. To use any of these rights, email or ring us using the details below. We'll reply within one month.
If you're unhappy with how we've handled your details, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Questions
For anything about this policy or your details, email lancsrollerdoors@gmail.com or call freephone 0800 002 9623, Monday to Friday, 8am to 5pm.
We may update this policy from time to time. The date at the top shows when it last changed.